We have been making use of this company for years and have had consistently good luck. Betsy and her cleaners are conscientious, reliable and dedicated. They consistently do a lovely job, they clearly care about what they do, and they are very flexible -- I have had to cancel at the last minute several times and Betsy never complains. By contrast, they never cancel on me! Their prices are fair and their service is excellent.
Terrible Service and Stolen Item
Clearly many of these good reviews come from the owner herself - look below, Betsy Cleveland wrote a great review about herself and she owns the company!
I hired them to clean my rental house. Not only did they do a terrible job (e.g., they forgot to clean the refrigerator and wouldn't even lower the price when i sent them pictures of how dirty it was) but they STOLE an expensive item from my home. the owner did nothing to rectify the situation.
i will never use this company again. don't say i didn't warn you.
I would recommend Broom Hilda's House Cleaning as I have been using this company for years. The owner, Betsy, also reminds me when it is time for the yearly chimney cleaning.
omg what a pleasant person Betay Cleveland is and vey accommadating. The crew did an excellent job in a short period of time My review would be top notch for this company.
Very good service, did more than I could have asked.
We recently moved to Ithaca this last year and got to a point with three kids that we needed a house cleaner. We found Broom Hilda House Cleaning on line and had them come for an estimate. Betsy Cleveland the owner of the business came and was just awesome! Friendly, thorough in her evaluation of our needs and reasonable with rates. We have been using them now for close to a year and couldn't be happier. I would recommend Broom Hilda to anyone needing house cleaning services and they cleaned out chimney this last fall too. Great people and great service!
best house cleaning service i have ever used!!!!!. i just started useing Broom Hilda's house cleaning service last summer and i dont usually write reviews on these sites but i couldn't keep from sharing with everyone how pleased i am with this company.......by far the best ever!!!!!!
House Cleaning for the holidays.. For years I've used Broom Hilda's to clean my house before my children come home for the holidays. I usually remember to call and book my appointment early on in the season but this year due to a personal crisis it completely slipped my mind. Broom Hilda's was very accommodating and was able to get my house spotless in time for my kids to arrive home...not that they didn't mess it up before our big family holiday gathering...but Broom Hilda's was great and I really appreciate their flexibility and wonderful service over the years!
Great way to get clean windows. I've used Broom Hilda to clean my windows for more than 5 years. I've been very happy with the service. The crew arrives on schedule, and they are efficient, polite and unobtrusive. Definitely worth it to get windows that sparkle!
Shockingly poor service. Those reading these reviews should be forewarned that the only positive reviews have been written by the company's employees or the owner herself. I received the worst service imaginable from broom hildas awhile ago. I felt compelled to write because recently, a couple of my coworkers went through the same experience. Simply put, the cleaners do not clean, do not act like the kind of people you would trust in your house, and the service is ridiculously expensive. Given that Ithaca is such a small region, the company should be aware that word gets around...it is difficult to get through one month on the "rants and raves" section of craigslist without seeing another local who was scammed by this operation. Maybe instead of spending time countering the highly accurate negative reviews of this service, the owner could actually bite the bullet and focus on improving her service and hiring credible employees before it's too late.
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