Had some work done here, which was done
well (as good as it gets in Ithaca) but expensive. Second time I came around, the son of the owner had a completely nasty attitude and quoted me a ridiculous price. Due to his demeanor and his condescending tone, I am taking my business elsewhere. Too bad there is not much choice around Ithaca. If you can get somewhere else, I would go for it. The jeweler right next to Schooley's in the commons was a lot nicer.
FYI, i have recommended friends to go there after my first experience, but will not do so any longer.
Incompetent Jewelers and Horrible Customer Service.
I recently brought in 2 wedding bands to be resized and engraved. Both rings were engraved incorrectly! And a diamond fell out of my wedding band as they were working on it. Instead of offering to fix their mistakes, I found myself arguing with them. The owner did not understand how the engraving was incorrect when it clearly did not match what was written when we ordered the engraving (the formatting of the dates was wrong). Also, they claimed that my rather expensive wedding ring (purchased elsewhere) was to blame for the diamond that fell out of it while it was in their care. They were going to charge me up to $100 to fix their mistake.
I was visibly upset about everything that had happened, but instead of helping me, the owner told me that I was a difficult customer and that he didn't even want to fix the rings for me anymore.
Stupidly, I left them there overnight (I was there 15 minutes before closing) so that they could fix their mistakes, but then rightly decided that there was no way I wanted them to touch my rings anymore and came back in at 9am the next day. They had erased the engravings completely already and then accused me of trying to get the engravings for free. I was subjected to insult after insult, again being told in a patronizing tone that I was a difficult customer and that they should add an aggravation charge to my bill. At that point, I ignored their comments, took my rings, and left. I did pay for the resizing, but not any engraving, which they told me I was lucky to not have to pay for because really I should be charged for the engraving and the removal.
I will never set foot in this store again and I urge you to do the same. They do not know how to run a business.