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Dentists >Gupta, Loveena, Dds - Cayuga Family Dental Llc
2255 N Triphammer Rd # 25, Ithaca, NY | Directions 1485042.479999 -76.481184
Highly Suspect, Poor Service! – I don't trust Dr. Gupta and I will never go back!
I had just moved here from California when I found that Cayuga Family Dental was one of only 2 dentists in the area that would accept my insurance. I called for a basic check up and asked "how soon they could fit me in"...apparently the receptionist interpreted this as an "Emergency Appointment" since that's what I found had been scheduled when I arrived. As I had already taken time off work I accepted the emergency appointment.
At this appointment x-rays were taken and Dr. Gupta said she had found one cavity which would need to be filled. I had never had any cavities before, but I had no reason to believe that she was untrustworthy so I scheduled an appointment for the filling. When I returned to have the cavity filled, and after the Novocaine, drilling and filling were all done, Dr. Gupta said I would have to make additional appointments for two other cavities. When I asked why she hadn't mentioned the other cavities at the last visit she became distressed. When I pressed her to view my x-rays so she could show me where these cavities were, she became angry and said that my x-rays were confidential and she could not show them to me. With further pressing she admitted that the two new cavities "weren't cavities yet" and that they were on the front of my incisors. When I complained that this sounded cosmetic and therefore not covered by my insurance she replied "Oh, don't worry, I'll write it up as cavities so they will cover it."
I was shocked and appalled, it sounded like she would be very comfortable not only lying to me about whether or not I had cavities, but also to my insurance company.
After leaving her office I noticed sensitivity associated with the filling she had placed and later found that it needed to be re-sealed. When I had another dentist ask her for the original x-rays her office declined to send them... Very suspicious! Given her behavior I don't know if the cavity I had filled was ever really there and without the original x-rays no other dentist can confirm or deny whether there was ever a cavity present.
bad news – I don't usually write reviews, nor take the time to write bad reviews, but this office is worth warning people about.
I have been treated very poorly there. I got very bad vibes the first interactions I had with them a few years ago, but recently my bad feelings were confirmed. The dr is extremely uninterested in personal connection, and talks about you to the staff behind your back. The receptionist is supremely disrespectful and unkind. And everyone there was rather condescending. They would not even tell me which teeth needed fillings or give me clear details at all about my mouth!
What strikes me even more odd however, is that there were two other negative reviews on this site from some time ago (their assessments of which I happen to agree with). Which were immediately followed up by a number of generic and clearly fake positive reviews about how great the office is. They obviously wrote them themselves!
CFD are sad people, running a poor operation. They have called us up soliciting us for more appointments, and have in general been very unprofessional.
If you have a choice, do not go here. I do not want to give them even one star.
Keep your Opinions to Yourself with this Dentist! – OKay so my 13 yr old daughter had to have a lot of fillings and on her third visit asked if this appt would take as long as the other. Apparantly that was the wrong thing to do because they kicked her out! The dentist wouldn't even talk to my husband just her employees who told him our daughter had an attitude problem. SO if you have kids who will ask innocent questions or if you do as well do go to this woman!! She is of the firm believer that patients are to be seen and not heard!!
She deserves a 0 out of 5 – DO NOT GO TO THIS DENTIST! After arriving my appointment to get fillings done I explained to them that I only wanted half of my fillings done at the time due to cost and because I had gotten a second opinion with my doctor back home in Canada. I was then informed that Dr. Gupta didn't feel comfortable seeing me because she felt that i was questioning her expertise! She couldn't even tell this to me to my face but had to have her minions tell me. I couldn't believe what I was hearing! With only 2 days left of having dental insurance it was too late for me to see another dentist. I explained this to them and they didn't care. So apparently she is the kind of doctor that will turn away a readily paying customer/patient due to a bruised ego. I have read all bad reviews and am so surprised that she is still in business. I have never been treated so poorly in my life. I have filed a complaint with the Better Business Bureau. Apparently, I'm not the first.
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