840 Hanshaw Rd, Ithaca, NY | Directions 1485042.469415 -76.478652
Tue-Fri: 09:00 AM-08:00 PM;Sat 09:00 AM-05:00 PM;Sun 10:00 AM-05:00 PM
Best salon/spa in area – Satori is the most fun salon/spa in the area. I've had hair, nail and other spa services since they opened and recommend them to everyone. It is a great place for spa parties with friends - 4 pedicures side-by-side. Just had my hair cut and highlighted and so many people have commented on how nice it looks. They are offering free haircuts for teenagers while they train their newest stylist and my picky daughter loves the cut they gave her! Satori is clean, stylish and the better than all the options in Ithaca - I've tried the other spas and always prefer Satori. Massage with Hillary was phenomenal. Aveda products are my new favorite.
Great Atmosphere - BAD customer service – I went to Satori for the first time last week for a hair cut. The receptionist who answer the phone and scheduled my appointment acted totally disinterested and boarder ling rude when explaining their procedure for holding your appointment with a credit card. Fortunately, the sylist was very nice and offered some good advice. She did a nice job cutting my hair and was able to suggest some new products to address my hair "issues." They offered me a drink as I entered the salon, which is a nice touch. I was given a brief tour and all the areas where nicely decorated and clean. My second encounter with the receptionist was equally as disappointing as my first. I had to wait over 10 minutes for her to even notice me waiting to pay. She once again seems totally out of it and annoyed when I asked her to check the prices on the shampoo and conditioner I was buying. Overall, the services and products are nice, but the staff (especially the receptionist) need to learn to be more friendly and customer service orientated. Improvements in this are would certainly make Satori a top day spa/salon in Ithaca.
Need better stylists – Satori would really benefit from good customer service and careful stylists. I have had several color services from a few different stylists and NONE have been up to par. The last time was definitely the worst; I paid for full highlights but left with 1" dark root gaps. I called after one week to ask about the services was informed that the stylist wouldn't be able to get me in for a consultation to look at her work for at least two more weeks! Nor did the receptionist offer consultations with anyone else. I was shocked at their lack of customer service. Ithaca doesn't offer a lot of high-end salons, and I was hopeful that Satori would offer both the environment and services of good salon. A big disappointment!!
best wax in town – I've been twice for waxing services and they are by far the most professional and sanitary of any place in town. Believe me I've been looking!
Worst hair coloring job, avoid at all cost – I had a terrible experience getting my hair colored here. My natural hair color is very dark brown and I have it colored to a lighter brown, and simply had to have my roots redone. I've been doing this for the past 6-7 years. It was my first hairdo at Satori and the color came out RED, completely different than brown. I went back the next morning to have it redone, and after long complications, they brought the same person back in to redo it. I don't recommend it. The hairdresser who did my hair was 22!! And they charge a bundle. AVOID.
Highly knowledgeable friendly staff – I had a great expierence at Satori. I am new to town and was very nervous about beauty services available in Ithaca. A friend referred me to Satori. Since it was my first visit they booked extra time with the stylist and I was given a thurough consultation. The stylist really listened and I got a great haircut along with a really great atmosphere. Did I mention all the great products, things I didn't think were available in Ithaca!!
Worst Customer Service and HORRID HAIRCUT! – I was horrified when I walked out of this salon. My hair was NOTHING like I had asked for. My stylist completely disregarded my input and did what she wanted. This would have been fine if it had at least turned out ok. However, now I look like I'm a client of Edward Scissor Hands. To make matters worse, the Owner (the fat, dark-haired, sloppy b*tch) did absoultely NOTHING to compensate for my poor experience. I DO NOT recommend this salon to anyone. You'd be better off going to Sweeney Todd...
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