Lansing >Cayuga Family Dental Llc
Place weirded me out.. This is a weird place. The receptionist looked at me fishy because I got there 5 minutes late. There was a guy at the desk who didn't like me. They demanded payment BEFORE doing the work, that seemed strange to me. The guy said I should go somewhere else if that's not OK. I walked out, then changed my mind and paid their fee ahead of time. They said they had to call my doctor because I have a pin in my knee, because I might need an injection before tooth cleaning - totally weird! When they told me they charge for a xerox of the x-rays, I asked for the credit charge to be cancelled, which they did, and I walked out. The place just seemed strange and I didn't like how they treated people. I left wondering if I was being a cranky jerk. But reading all the terrible reviews about them I'm glad I walked away from this, my instincts were right.
Beware-most (if not all) of these 5-star reviews are FAKE.
If you check most of these "reviewers" review histories, you'll see that most of them have left 5-star reviews for hundreds of other businesses--including other dentists in other states. I'm guessing Cayuga Family Dental hired some company to improve their terrible online reviews by plastering a slew of glowing (but suspiciously short) reviews.
I saw Dr. Gupta for maybe two years. My initial impression was that the office was clean and the work was acceptable, but that Dr. Gupta was very cold and unreceptive to my questions and concerns. She told me I had a tooth that needed to be monitored and that I would likely need a root canal (which she would have to send me to another dentist for--I thought most dentists could perform that procedure themselves? Perhaps this isn't uncommon?). That really scared me and on my next visit I inquired about the status of my tooth to see if I really did need a root canal. She acted like I was crazy and seemed to have no memory or record of ever telling me that I would need a root canal. The root canal 180 was rather unsettling because I'm certain I hadn't imagined it (who would?!), but I continued to see her for another cleaning visit or two. I just found her to be so unlikable that when she was dropped by my insurance I decided there was no reason to continue seeing her. I thought that would be the end of it, but as others around the internet have commented, it's next to impossible to get your records from this place! When I switched to another dentist, I went into Cayuga Family Dental's office thinking it should be pretty simple to pick my records up. The rather unpleasant receptionist informed me that I had to pay $10 and that they would call me when my records were ready. I told her I needed my records by my next appointment at my new dentist (8 days later). Having not heard anything, a week later I called and told the receptionist that I needed my records (the x-rays being the crucial piece) by my appointment the next day. She said she would speak to the "business manager." Unsurprisingly, I heard nothing and had to have new x-rays taken at my appointment. The receptionist left a message two weeks after that indicating that my now useless records were ready for pick-up. This means it takes 3 weeks and $10 for them to gather 3-4 visits worth of records and x-rays, and they didn't even have to tax themselves with faxing or mailing them--I was going to physically pick them up! Unbelievably ridiculous.
In short, both the dental and business practices at Cayuga Family Dental are VERY sketchy and I'm just glad I got out when I did. I know it can be hard to find a good dentist AND someone covered by your insurance (if you're lucky to have it), but avoid this dentist at all costs.
Very welcoming office. Shannon was excellent, personable, and knowledgeable. She taught me great ideas on dental care and easy to do, the office is very welcoming.
Very professional. Visits always handled very professionally. I appreciate the level of communication from Dr. Cayuga.
The best dentist. Best dentist I have seen. Great Staff! -JenniferB
helpful. My first visit, I explained I couldn't afford braces, and ever since she has made helpful suggestions for me to have the healthiest teeth I can until I can get them straightened. In summary, I highly recommend Dr Gupta
Plesant to deal with. Very smart, modern, clean and appealing looking offices/practice. Good parking. Do a good job on cleanings. Pleasant to deal with.
Highly recommend. I highly recommend Dr Gupta and Cayuga Family Dental. It is the most painfree, guilt free dentistry I have ever experienced.
Consider these reviews with care.
The only reason I am writing the following is because I got worried about the distribution of review scores. If you check the history of reviews you will see that the two very negative reviews are some of the oldest. ALL the other ones are fairly recent and excellent. This is unlikely to happen by chance. This is more likely a systematic approach, for example, when a business likes to boost its reputation.
I had the pleasure once or twice this office. Though I had no horrid experience I certainly felt sent away without the Dr's interest in doing anything or trying to help. Neither was the personnel at the front desk that enthusiastic. I am sure the Dr. can list her reasons but the feeling of disinterest lingers.
Lets assume for a moment that my experience was unusual. Yet, it is still unlikely that all the other recent reviewers had indeed such extraordinary positive experiences.
Top notch and clean. I have actually been a patient of Dr Gupta for many years and have been very happy. She is very gentle and I also like the Office policy of being informed of the charges before hand. I have always had my work done right the first time. I would highly recommend her. The office is top notch and very clean and hygienic and the hygienist was very friendly. Over the years I have sent several friends and they have all been very happy.
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